Technology Docent VOLUNTEER
|November 28, 2012 - November 28, 2013|
|Description:||Thanks for your interest! We usually get back to applicants as soon as we can, depending on staff availability, which is generally within a week.|
Technology Docents, volunteer at the Central Denver Public Library Community Technology Center.
The Denver Public Library is recruiting docents to join our team of skilled technology staff.
Docents will work directly with the public sharing their knowledge, patience, and customer service skills in a fast-paced environment, while handling multiple technology requests.
|Duties:||Assist DPL customers with the uses of computers. |
Technical skills required: Microsoft Office any version, (2007 preferred) - Creating resumes - Internet Explorer/Mozilla Firefox - Web applications including email, social networks, online forms and job applications - File management--saving to storage media including burning CDs and flash drives - Trouble shooting printing issues.
Preferred Technical skills: Gadget knowledge including cameras and phones - Music related devices including MP3 players - Understand technical and copyright issues.
TRAINING PROVIDED ON: Microsoft Office 2007 - Wireless connection - Technical setup of DPL computers - De-escalation and customer service - Library/Computer policies.
|Qualifications:||Enjoy working in the evolving world of computer technology - Desire to teach - Ability to work under pressure and to be persistent - Good people skills including patience, cultural sensitivity, establishing boundaries and mutual respect - Ability to learn new technology quickly, and feel comfortable trying new methods - Ability to troubleshoot, and experiment with trial and error -Ability to multi-task and prioritize customer requests. Bilingual Spanish Docents are also needed.|
Successful completion of the background check, including criminal and/or library usage.
Successful completion of the shadowing process.
Must be at least 18 years of age.
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